Cancellation & Refund Policy
As of: August 2026 · abacado IT Services, Christoph Geiser, 48268 Greven, Germany · support@abacado.com
1. Summary
This policy forms part of our Terms of Service.
2. 14-day money-back promise
2.1 Voluntarily and independently of the statutory right of withdrawal, we refund the first payment of a Pro subscription in full within 14 days of receipt of payment. This applies to both the monthly and the yearly plan, and regardless of how much you used the application in that time.
2.2 You do not need to state a reason. Use the Withdraw from contract button in the footer of every page, or write to support@abacado.com.
2.3 The subscription ends when the refund is issued. Your account and your content remain in place and continue on the "Free" plan; nothing is deleted (see section 11.5 of the Terms).
2.4 The promise applies once per account. It exists so you can decide without risk, not to provide repeated free usage periods.
3. Statutory right of withdrawal for consumers
Consumers additionally have the following statutory right of withdrawal. The German version below is the legally binding one; the English text is a translation for convenience.
Withdrawal instructions
Right of withdrawal. You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract was concluded.
To exercise your right of withdrawal, you must inform us
abacado IT Services – Christoph Geiser
c/o Postflex #7297
Emsdettener Str. 10
48268 Greven
Deutschland / Germany
E-Mail: support@abacado.com
by means of a clear statement (for example by e-mail or by post) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient that you send your notification before the withdrawal period has expired.
Consequences of withdrawal. If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal. We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; you will not be charged any fees as a result of this reimbursement.
If you requested that the service begin during the withdrawal period, you shall pay us an amount proportionate to what has been provided until the time you informed us of your withdrawal, compared with the full coverage of the contract.
4. Model withdrawal form
If you wish to withdraw from the contract, you can fill in this form and return it to us. It is not mandatory.
To: abacado IT Services – Christoph Geiser, c/o Postflex #7297, Emsdettener Str. 10, 48268 Greven, Germany, e-mail: support@abacado.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the supply of the following service: Aevo Pro (monthly / yearly subscription)
Ordered on (*) / received on (*): ______________________
Name of consumer(s): ______________________
Address of consumer(s): ______________________
E-mail address of the account: ______________________
Signature of consumer(s) (only if this form is notified on paper): ______________________
Date: ______________________
(*) Delete as appropriate.
5. Cancelling the subscription
5.1 The Pro subscription can be cancelled at any time with effect from the end of the current billing period. There is no minimum term beyond the period you booked and no notice period.
5.2 There are two ways to do it:
- In the customer portal: open the Paddle customer portal in the application under "Settings → Plan & subscription" and cancel there or change your payment method.
- Via the button: Cancel contracts here, reachable in the footer of every page without signing in.
- By e-mail: an informal message to support@abacado.com from your account's address.
5.3 After the paid period ends, the account continues on the "Free" plan. Content is preserved, additional workspaces become read-only, and synchronisation pauses. Nothing is deleted.
6. What is not refunded
- Billing periods that have already elapsed, once the 14 days have passed and outside the statutory right of withdrawal.
- Automatic renewals following a period you already used – cancellation takes effect at the end of the current period, and remaining days are not refunded pro rata.
- Subscriptions terminated because of a material breach of the Terms (section 7).
If a renewal was triggered by mistake, for example because a cancellation did not arrive in time, just get in touch – we will find a fair solution.
7. Process and processing time
7.1 We usually confirm refund requests within two business days.
7.2 The refund itself is executed by Paddle.com Market Ltd as Merchant of Record and returns to the original payment method. Depending on the payment provider and your bank, it usually takes 3 to 10 business days for the amount to appear on your account or card statement.
7.3 You will receive a confirmation of the refund from Paddle by e-mail.
7.4 Refunds are issued in the currency of the original payment. Exchange-rate fluctuations and fees charged by your bank are outside our control.
8. Contact
Questions about withdrawal, cancellation, or refunds: support@abacado.com. Questions about a specific payment or invoice can also go straight to Paddle support: paddle.net.